avn ticket#

Here you’ll find the full list of commands for avn ticket.

Create and manage support tickets#

Commands for managing Aiven support tickets.

Warning

To be able to create support tickets your project should be covered by a support contract.

avn ticket create#

Creates a new ticket.

Parameter

Information

--project

The project for which to create a ticket

--service

The service name for which to create a ticket

--severity

The ticket severity; possible values are low,``high``,``critical``, more information about severity and support levels are available in the dedicated page.

--title

Short description of the issue

--description

Detailed description of the issue

Example: Create a new ticket with severity low for the service pg-demo in the project proj-test.

avn ticket create --service pg-demo               \
    --project proj-test                           \
    --severity low                                \
    --title "Error during enabling XYZ extension" \
    --description "When enabling XYZ extension I get the error ERROR123: ZZZ"

avn ticket list#

Retrieves the list of support tickets together with the associated details like ticket ID, status, create and update time.

Parameter

Information

--project

The project for which to create a ticket

--state

The ticket state; possible values are closed or open

Example: Retrieve all the tickets in open state for the proj-test project

avn ticket list         \
    --project proj-test \
    --state open

An example of avn ticket list output:

TICKET_ID  SEVERITY  STATE  TITLE                                 PROJECT_NAME   SERVICE_NAME           CREATE_TIME           DESCRIPTION                                         UPDATE_TIME           USER_EMAIL         USER_REAL_NAME
=========  ========  =====  ====================================  =============  ============  ====================  ============================================================ ====================  =================  ==============
T-4EXXX    high      open   Error during enabling XYZ extension   proj-test      pg-demo       2021-11-01T07:59:52Z  "When enabling XYZ extension I get the error ERROR123: ZZZ"  2021-11-03T22:30:28Z  joe@example.com    Joe Doe
T-4EXX1    critical  open   Error during service create           proj-test      kafka-tst     2021-11-04T18:14:16Z  "Create service shows ERROR 123"                             2021-11-05T22:10:30Z  maria@example.com  Maria Test
T-4EXX2    low       open   Billing problem                       proj-test      redis-prod    2021-11-05T10:29:26Z  "Bills are sent twice"                                       2021-11-05T22:10:24Z  carl@example.com   Carl White