Reactivate suspended projects
=============================

If you have bills past due and didn't set up a payment method, you may receive this error when trying to log in to the console:

.. code::

   ERROR

   Project suspended, access prohibited

Reactivate a suspended project
------------------------------
To get access to the project again, open a support case by emailing ``support@aiven.io`` with the following information:

- Your full name
- Name of the project
- Email address associated with the account

After you regain access, you can :doc:`provide a payment method </docs/platform/howto/manage-payment-card>` to avoid this issue in the future.